Customer Testimonials
Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"I'm currently in Afghanistan and found my bike through an online search. I wound up speaking with Darryl Shelton about the purchase. Darryl made himself available at all hours and made the purchase go as smoothly as possible. Now just a couple days after I come home, I should be recieving my bike!"
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By: Joshua Savannah,GA
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"I have owned several bikes in my 23 years of riding, and have NEVER brought one without seeing or test driving so was a bit scared about buying a bike off Chopper Exchange. Let me say, Darryl Shelton is an assest to your team! He was FANTASTIC! I will make it a point to get to Texas to shake his hand on the GREAT experience I had. Thank you again Darryl.. Jeannette Oelhafen" "
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By: Jeannette Allenton,WI
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"I've been in sales for 23 Years, and I would say my buying experience from Adam Smith's Harley was exceptional. Frank Smith and Bill Cornett were great to deal with along with all of the employees being helpful and friendly. I will definitely buy my next Harley from them. And did I mention I live in Northeast Kansas and drove 580 miles to buy my Harley. Marc Schwalm"
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By: Marc Hiawatha,KS
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"After looking in Sydney, Australia for a new Harley, I came across the Texas Harley website and decided to purchase a bike from the US and import it to Australia. I was a bit nervous about dealing with people I'd never met and were so far away, but, what a great surprise I had, it was one of the easiest transactions I have ever had. Darryl Shelton and the team were fantastic. There was some paperwork that was required and requirements that had to be met, and Darryl did all that I asked and more, nothing was too much trouble and he kept me posted all the way along with Emails and the occasional phone call. I would not hesitate to recommend Darryl and the Texas Harley team for your next bike purchase. Thank you so much for making the overseas purchase much easier than I ever thought possible. Brian. "
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By: Brian Sydney, Australia,XX
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"I went in with a Honda and went out with a xl1200x 48. The time i was there was great, the customer service was top notch and the bike... love it. I just came back for the 1000 mile tune up and they were, once again, top notch. the price was cheaper than other shops yet the customer service was even better. I was in and out before i knew it. If you are looking, stop at Adam Smith's HD. You will not be disappointed."
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By: matt grapnd prairie,TX
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"I must say that the purchase of my bike was a way more pleasureable experience than I could have ever imagined. My salesman, Darryl Shelton, went above and beyond to make sure that I was comfortable with and understood every decision I made. He was always polite and never ever pressured me into any situation. I felt that all he wanted to do was make sure that my experience was nothing short of exceptional. I truly felt like a king after signing my paperwork. I was shown every department of the dealership, greeted with a handshake, and introduced by name. I felt that they really appreciated my business. Thank you Darryl. If you're looking to purchase a Harley, Adam Smith's Texas Harley is by far the place to go and Darryl Shelton will do whatever it takes to make you a customer for life. I know that I am!"
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By: Keith Grapevine,TX
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"Let me start by saying I had been to another Harley shop in the area and felt very much like a number on a board to them. I was very put out and was going to look at some other brand but I really liked the iron and nightster so I went to have a look at Adam Smith. From the moment I met Darryl Shelton I could tell he was the sales guy I wanted to deal with. He was not pushy in anyway and listened to what I was interested in he started a few used bikes so I could hear them. My wife will tell you when I got back to the house after my first visit there I was excited and wanted to buy then but she wanted me to think it over which I told Darryl when I spoke to him the next day and told him to call me back in 2 weeks. When he called me back I had decided to buy the iron they had so my family and I went to start the paperwork. Needless to say the sale was not easy due to issues on my end but the whole way Darryl was upfront and honest with what was needed and I never once felt like my issues were not issues he was willing to tackle with me. He got to meet my family and even helped keep my 6yo entertained when it came to take care of the contract. I feel like I have gotten to know him and learn some about him and his family. During the financing I got meet Bill Cornett another amazing individual who made went over the contract and answered all of my questions so when I signed I understood all the ins and outs of the warranties and how to use them. I have purchased a new bike before and never went back to that dealership. I have purchased several cars in the past but never have I felt what every dealership strives supposedly for and thanks to Darryl Shelton I feel like a member of the Adam Smith family. I can not begin to describe how thankful I am for everything and can not wait to start racking the miles up on my new iron and when it's time to trade her in it will be for another Adam Smith Harley. "
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By: Aaron Euless,TX
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"Vince made buying a motorcycle a wonderful experience. I really appreciate all his help. "
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By: Kathy Crowley,TX
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"Vince Williams is the most helpful salesman I have come across. He is knowledgable and at no time did I feel pressured by him or that he was trying to pull the wool over my eyes. He was up front the whole time and helped me to purchase the perfect bike. Every time I come in he is more than willing to help me find what I need. Customer service did not end after the sale was made, it's like we're his only customers when we come in."
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By: Chad Euless,TX
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"Bought my 2nd bike from here within 6 months from getting my first one...Great service from Carl and the rest.."
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By: Clyde Haslet,XX
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"I come here because they treat you with respect and are honest. I have know Randy and Mario for years and trust them with all my Harleys. Proud to know them!"
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By: Kenny Weatherford,TX
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"If you are looking for a Harley dealer that the customer is KING, then look no further. No matter what department or employee you deal with, the experience is exceptional!! The folks at Adam Smith's Texas Harley appreciate your business and go to any lenghth to prove it. From the time you walk in the door you are greeted by someone and asked what they can help you with. If you are just looking, that is OK too.If you have questions they will answer them or find the answer. I have had the pleasure of dealing with every department at Texas Harley from sales, parts, service and motor clothes, I have not had one thing to complain about or have I found an indifferent employee. Adam and James have done an exceptional job putting this team together and you just may want to pay them a visit.
It is a fun place!! What else can you say when the owner wears a BUNNY SUIT!!! Thanks Texas Harley. "
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By: Don Arlington,TX
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Had a great time at Adam Smith's Texas Harley Davidson with salesman Carl C. buying a motorcycle. Spent a little longer at the dealership than I intended due to a hic-cup on my end. Got to "Ring-The-Bell", quite a suprise in it-self. Met the GM, finance and sales folks. I purchased a pre-loved unit, but was treated like I was purchasing a new full-dresser. Thanks for the great experience, came away believing in Harley Pride and customer service. Highly recommend going to Bedford, Tx and "Ringing the Bell!".
Thanks again,
Bill
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By: Bill Wichita Falls,TX
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"I bought my 2012 Heritage Softail from Vince on October 1st. Way to easy. My wife and I met with Vince and he was awesome. My bike was sitting out on the front entrance. Bright orange. I saw it when we drove in. I could never afford that one. Guess what? Vince made it happen. I got the orange one. I have been in several times to buy clothes, accessories and stuff. Kudos to Dex, Stacy, Holly and Iggy. Hell the whole crew are so friendly and helpful. Mike in the Service Dept was wonderful. I brought my bike in for the 1K service and he took great care of me and my bike. I will say this, I went into a dealership in south Texas a couple of weeks ago. I was never even spoken to by anyone. I bought a tee-shirt and got the hell outta there. That ain't the way my Harley Shop treats me !!!! I love you guys. Keep up the GREAT work and I will see you soon.. Greg "
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By: Greg North Richland Hills ,TX
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"I ran across Terry Purdoms' business card while cleaning out my wallet and cracked up. The guy is a real character. I rented a bike from your dealership in October, and had a great experience. It started on the phone with the reservation. It was my first time with a rental and he couldn't have made it easier. I rode in the next morning on the back of my brothers ultra, Terry jumped out of the dealership and snapped a picture. The fun began. The next day,after returning the bike, he took the time to run me to the airport. He said, it was just something your dealership does. I've spread the word to friends and family. Again, great experience! Great guy! I'll be back. "
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By: Anonymous Troy,OH
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"Rented 3 bikes and travelled 3 days. First class people looking after us, especially Terry. We have rented before in different states and this dealership rates as one of the best. Thanks ."
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By: Bill Borden,PE
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"After a few mishaps on the purchase the service end has been wonderful. Have had a few things done and very good results. The staff has been very helpful with both service and helpful opinons JB"
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By: Joe euless,TX
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"I went into the service department for a safety inspection on my '05 Sportster that I bought new and still loved riding. After talking with Mario about my ride, he got me interested in maybe getting a new bike. He walked with me over to sales, showed me around and introduced me to Carl in sales. Carl set me up with a few test rides and I suddenly felt the urge to buy a new Dyna. A few days later, I went back in and Frank, in sales, was great. He helped me reach a decision that was best for me. He walked me through some alternative possibilities and then was able to get a super deal for my trade-in and I ultimately bought the Dyna Wide Glide I really wanted. My overall experience was the best! Great staff all around! "
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By: Fred Keller,TX
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"Many thanks to my salesman, Carl and the team at AS Harley Davidson, for a "Great" buying experience. Not to mention the follow-up call to see how thing were going. I was a bit nervious about the unknown's purchasing a pre'loved bike. I was made to feel welcom and greeted by everyone I came in contact with. My questions were answered in a professional manner. The staff helped me work through the details invoved in getting the bike paid for. I left, taking the bike with me, feeling really good about the total experience. Everyone from the sales staff to the general manager was involved. Making sure the buying experience was very customer friendlty. I highly recommend this dealership to anyone whol is looking for a motorcycle. Thanks to everyone involved in my purchase.
Bill Miller"
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By: Bill Wichita Falls,TX
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"I had the best experience at any Harley Davidson shop Ive ever been to thanks to your employee Mark Dublo.His overall knowlege and all around attitude really hit the spot with me and enabled me to maximize my purchase path.Thanks to Mark and the rest of your staff Im happy to recommend your dealership to anybody in need of 5 star proffesionalism that myself as a consumer loves and expects from Harley Davidson."
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By: Ross Dallas,TX
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"We purchase a used softail Deluxe the bike is just the right fit for my wife. Vince did everything to make us cofedent we made the right choice. Chris in the service made some repairs on my roadking classic made sure the bike was ready for the road trip we were getting ready to take. BJ & Mark are there with anything you need in parts and girls in accessories got us what we needed in helmets. This is top noch dealership and it will be our first choice for anything Harley Davidson Thank You all very much "
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By: antonio North richland hills,TX
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"My hats off to the entire team at Texas Harley.Bill and Carl are a great asset to you staff.They not only made me feel comfortable with my purchase experience, but also took care of my whole family.If that wouldn't have happened you can bet I would not have bought my beautiful Ultra Classic at your dealership.Not only was the initial purchase a joy,but so far everything else that goes with buying a new motorcycle has been a delight.Once again thanks to all at Texas Harley Davidson especially MY TEAM.CARL and BILL,Thanks guys.
sincerely
Gary and Donna Reynolds.Oh yea Riley too "
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By: Gary Fort Worth,TX
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"My hats off to the entire team at Texas Harley.Bill and Carl are a great asset to your staff.They not only made me feel comfortable with my purchase experience, but also took care of my whole family.If that wouldn't have happened you can bet I would not have bought my beautiful Ultra Classic at your dealership.Not only was the initial purchase a joy,but so far everything else that goes with buying a new motorcycle has been a delight.Once again thanks to all at Texas Harley Davidson especially MY TEAM.CARL and BILL,Thanks guys.
sincerely
Gary and Donna Reynolds.Oh yea Riley too "
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By: Gary Fort Worth,TX
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"I've purchased 2 Harley's over the last 2 years and am currently riding the Heritage Soft Tail. My experiance with all who work for Adam Smith's has been very, very appreiaiated from apparrel, parts , service and Sales has been a very pleasent experiance. All seem and show that Customer Service and continous improvement is always present every time I visit the Store. I have been to other Harley Locations but prefer to do business where "The Customer is priority"
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By: Arthur Ft. Worth,TX
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"After much searching, I found my Road Glide at this dealership, roughly 250 miles away. Overall transaction went quite well. I especially like their acceptance of a personnal check. Pretty much, every motor vehicle dealership I ever shopped at would only accept a Bank Draft. Texas HD acceptance of my check has made this customer feel respected and treated with honesty. Additionally, their service dept loaded the bike into the bed of truck with extra care and secured it well. "
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By: Anonymous Conroe,TX
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"My husband had the light/dark rootbeer limited and was upset to see so many people that we knew buying the exact same bike...down to the same pipes that he had chosen for his bike. I know, its a guy thing. Anyway, the past saturday we were in the store and he says "hey Adam, what would it take to get us into twinkie bikes?"...I cringed and walked away muttering "we cannot do this if our payments go up or need a down payment"...well I have to tell you, we DID do it. The guys at the store are an awesome bunch of people and will do whatever it takes to make their customers happy. We are existing customers with no intention on shopping elsewhere. If they couldnt do this deal, it would not have mattered to us...we had perfectly good bikes. I was honest with them too...told them from the beginning, "guys, we arent going anywhere..you dont have to work this hard" but yet they did. if they will do that when it isnt needed, imagine how they will do when it is....they treat their customers GREAT and ALWAYS go above and beyond. If you are interested in purchasing a new bike, this is the place to do it as you will walk away feeling like you are the most important customer they have. "
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By: Michelle haslet,TX
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"I only gave a 5 star rating because there wasn't a 10. I will and have recommend Adam Smith's HD to anyone that is looking to purchase a new OR used HD. I have bought quite a few Harley's over the years but have to say that these guy's, rock. I contacted Frank in sales on a bike I saw on their web page, he handled the deal over the phone, I drove up from Deer Park Texas and within 2 hrs was headed back to Deer Park with a bike that was everything Frank told me it was. From sales to financing to the service and paint department, in my opinion there are none better.
So to EVERYONE involved......THANK YOU
Clark"Bagger"Bruner
DPM Deer Park, Texas "
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By: Clark Deer Park,TX
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"Our experience at Texas Harley-Davidson was fantastic. We had researched on line for several weeks the different Harley dealers but kept going back to your website because of the inventory and prices of the bikes. We called and spoke to Darryl in Sales on a Thursday morning, dropped by and was greeted at the door when we walked in and directed over to Darryl to look at the pre-owned bikes. After looking at all the bikes, we decided to purchase a 2007 Ultra Classic Electra Glide. Darryl went out of his way to work with us on our negotiations for vehicle trade-in and the bike. We returned on Friday morning, met with Bill in Finance and he explained everything in detail including the different warranties. After signing papers, Darryl had us 'ring the bell' and then proceeded to introduce us to all the staff.Krista brought us around the apparrel department, then Darryl brought us to parts and then the service department to meet everyone. All of the staff in every department were so very friendly and helpful. Your dealership goes above and beyond customer service and we will highly recommend Texas Harley to all our friends. Thanks again for an outstanding experience in purchasing our bike. We are looking forward to visiting y'all again.
Joel and Bill Maxie "
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By: Bill and Joel Frisco,TX
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"I want to thank Texas Harley in Bedford Texas for the best customer service I have ever had. No snooty employees here. I brought my Harley in for a 5000K service check and had a wonderful experience. They were courteous, friendly, informative and fair. I had a light out in the back and Texas Harley fixed that for me at no charge. They brought my bike back to my home and it looked like it was brought in off the show room floor. I felt like I did the day I purchased it. I would highly recommend Adam Smith's Texas Harley in Bedford Texas to anyone thinking about maintenance or purchasing a HD!!! Jackie"
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By: Jackie Hurst,TX
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"My wife purchased a Sportster in May and the staff was incredible. My dream bike since I was a teenager was a Heritage Softail. I decided to jump in feet first and purchase a Heritage Softail from Carl and I have absolutely no regrets. The Heritage is the best bike I have ever ridden and your staff is second to none. Carl in great, Beverly is great, Dexter is great, Bill is great. Everyone I came in contact with has been awesome! Their knowledge and assistance is second to none. Keep doing what yall are doing. You have two new loyal customers in my wife and I. "
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By: Eric Fort Worth,TX
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"thanks T.H. for a great time..we have bought 3 Harleys from 3 dealers..." but this is my 1st bike" & 1st 'good' experience we've had...we had a blast. my husband located bike online & talked to chuck 1st & frank got the deal done by phone Thursday. Terry he said the 'no haggle' low prices were great..picked up bike sat. and did not wont to leave the great atmosphere... the 'Ringing the lucky bell' ritual with horn honking...& all the great custumer customer service made this my most special day in 56 yrs...i have spent years dreaming & weeks looking & u made it a reality.. we live in Woodville Tx area, drove 4.5 hrs & would never buy from any other dealer again. THANKS Cinde
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By: Anonymous colmesneil,TX
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"I took my bike in for 5K and Randy & Cole were very prompt at getting me right in. They made sure every detail was explained to me, and the overall apearance of the dealership was exceptional. The Service Department is VERY helpful and VERY Professional!
Thanks for such a GREAT experience!
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By: Garry Saginaw,TX
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"Bought my 2011 FXDB from Frank June 17th was the easiest transaction ever. Mike in the service dept was great getting my addons. All the folks there were great and extremely friendly. "
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By: Clif Arlington,TX
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"Bought my XL1200L on June 14 2011 everybody that I have meet that works for Tex.HD have been great. "
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By: Edward Fort Worth ,TX
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"Traveling through the area. Bought necklace and shirts for our granddaughter. Everyone was pleasant, friendly, and helpful. Only disappointment was the necklace turned copper after a couple of weeks of wearing. I contacted store and was given information to return article for credit without any problems. Extremely pleased with all involved. You have a good group and nice store. wish we were closer. Thanks so much for your help, especially Beverly.
Sincerely, Jan"
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By: Anonymous Lanham,MD
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"My husband and I went looking for helmets and I ended up making my first bike purchase. Talk about an impromptu purchase. Carl made the decision very easy educating me on the bike I was looking at. The customer service all the way through the store is second to none. "
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By: Kim Fort Worth,TX
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"I purchased an 09' Ultra a couple Saturdays agao. Went in with a friend for him to buy a bike and I ended up as the new owner. From looking at the bike to taking the test ride to signing the papers everything went very smooth and all questions I had was answered quickly. I had a small problem with the rear brake and front fender on the bike and was told to bring it back when service was open which I did, needless to say the service department jumped right on the repairs I needed and had my bike back to me ASAp but not before I could go to the motorclothes and spend a few hundred dollars :) . Thanks again Frank (the blade) Smith and all the Adam Smith crew for a great purchase and customer service.
Craig"
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By: Craig Burleson,TX
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"I first called in and spoke to Carl...He was staight up on the phone and also in person...No hard pressure to buy he just showed me which bike would fit my need....Great service as Carl noticed a chip on one of the pipes and new ones were ordered right away..."
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By: Clyde Haslet,TX
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"I had not been in this store in over a year. I had bought two other Harleys in the past, both from a different dealership.
I had purchased a few parts, and Motoclothes from this store in the past. As always, the Motoclothes department rocks!
I was very pleased with the "new" dealership right here in my backyard, and have now purchased my third Harley from here.
Richard"
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By: Richard Beford,TX
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"We made it home in good shape with our 08 XL1200L Trike. We already own an 07 Ultra Classic. My wife decided it was time for her to go solo, instead of riding on the back. We have looked for over a month on the internet. We even got upset with some of the salesmen we talked to. Wilda found this Trike, and said that is it! I called down and talked to Frank in sales. We discussed price, and within a very short time, we were making plans to go Bedford TX which is 500 miles from where we live. We stayed at the Super 8 across the street, and Monday morning we were at their location. My wish is that Texas Harley Davidson was closer to southwest Kansas! They are an awsome bunch of people!! Goes to show that a positive attitude has no limits! Our thanks goes out to Frank in sales, Bill in Finance, Amy Motorclothes, Mario in Service, Anthony and the others that helped load our bike, John in Quality control for answering questions, and the parts dept for their donation of wish list book of Chrome, and I'm sorry, I forgot his name, but rest assured, you are #1 in our books. Again, thank you all for everything you did for us. TANKS Charley and Wilda"
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By: Charley and Wilda Richfield,KS
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"Worth the 45 min drive. Everyone has always been fun to deal with. Tommy in Parts is awesome, so are all of the ladies up front. Tommy worked with me the other day as I looked through parts books and catalogs to find anything and everything that would fit my bike. I left spending over $2K when everything was said an done. Regret not knowing about this place when I was looking for my first bike 2 months ago. Keep up the good work. The store is very impressive and clean. Lot's of stuff in stock, unlike some dealers I have been to."
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By: Steven Garland,TX
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"Randy Courtney (Service Manager) and I have been friends for years. He is honest, friendly, and damn good at what he does. His word is his bond. Texas Harley is where I take, and always will take, both of my bikes. Adam and Texas Harley are first class all the way. Kenny Hooberry"
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By: Kenny Weatherford,TX
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"Went in just to check out the dealership and ended up trading in my bike. Was very impressed with the quality of service and the honest desire to treat me fairly. I am retired from the US Navy and was impressed! I will be recommending your dealership to all my friends and all the groups I ride with."
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By: Leopold "DOC" Azle,TX
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"Just a quick note of thanks to Chuck and Vince and the shop crew for going above and beyond to help me buy my 2011 Heritage Classic.
I went to "my" dealership on the other side of Dallas Saturday morning to try again to by a bike...even though they weren't willing to cut me any kind of deal, I felt obligated to purchase there since I'm a 6 year member of their HOG Chapter. After a while, no one spoke to me, I decided to try your store. WOW! Customer service is alive and well in Bedford. I'll be sure to share with everyone I know how I was treated at "both" stores. Thanks again, Ron"
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By: Ron Kaufman,TX
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"I shopped at two other local dealerships and neither one had the selection nor the helpful atmosphere that Texas Harley Davidson had. Awesome staff and willing to help even for newbies like me!"
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By: Daryl Watauga,TX
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"Just bought a couple of bikes. I cannot say enough about how nice and helpful everyone is at Texas Harley. Vince in sales, Bill in Financing, Linda in Insurance - each of these people were 100% genuine and went over and above to make sure my purchases went smooth. Thanks everyone!!! Gobble Gobble!!!"
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By: Lorri Fort Worth,TX
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"My first Bike- 2008 Softail Custom: Carl, Thank you so much for making my buying experiance an Awesome One!!!
Bill, My wife & I can't thank you enough for all your help
in the Financing end of it!! The entire STAFF was awesome--
Beverly, thank you for the shirt and hat!!
Mike, Thank you for your crew---That loaded the bike into
the trailor,they did great!!!!!
Again, My Wife & I would like to thank the STAFF for all
there Help!!!!! GREAT STAFF and a GREAT BUY at TEXAS HD!!!!
By: Jack -- Rogers,AR.
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By: Jack Rogers,AR
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"I had an excellent customer experience at every level of the purchase process. Each emplyee was exceptional in their efforts to assist me. Thank you!!!"
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By: Noah Malakoff,TX
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"You see where I live. More than a 1000 miles away. It was worth it. Could say more, but I gotta go riding!"
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By: John Oconomowoc,WI
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"I recently had the misfortune of being involved in a motorcycle accident. Mike the service manager helped me through the process of getting my bike repaired and dealing with the insurance company. I must say, he made this a very easy process for me. I was constantly kept up to date on the progress of the repairs. Mike was very friendly and professional.
The service department is state of the art, clean and another impressive feature is being able to see the service technicians at work through the large window in the service bay.
When I picked up my bike, Mike the Service manager and Mike the mechanic who worked on my bike went step by step through the repairs that were performed on my bike.
I've dealt with other Harley shops before. This one is by far the best around.
Texas Harley-Davidson in Bedford is the only place I will take my bike for service."
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By: Kevin Bedford,TX
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"I must admit; I was very impressed with the motorclothes department on my recent purchase of HD riding gear. The sales associate, Valarie was extremely professional, courteous and willing to go the extra mile to guarantee I was satisfied with my Texas Harley shopping visit. I would definitely recommend anyone in the market for motorclothes to visit the store and ask for Valarie for any of their riding apparel."
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By: Benjamin Dover Grapevine,TX
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"After riding on the back of my husbands FatBoy for the past 10 years, I decided I wanted to 'Ride My Own' We searched the internet for a week or so and really weren't redy to buy. I had no idea how to ride and had not taken the riders course yet. It was 4th of July weekend and we decided to just a take a short road trip to "look" at bikes for me. We pulled into Texas Harley and there it was....MY BIKE....a beautiful 2007 Sportster 1200 XL Custom, white/gold pearl! Out of all the bikes lined up outside, we got out of the car and I headed straight for that bike. Blade walked out and introduced himself and I wouldn't even look at another bike. We went inside, did the paperwork and went back the next weekend to get it. What an experience, everyone at Texas Harley is wonderful. Even puchasing a used Harley, they treat you like royalty! We loaded up my bike and left the dealership, we were 8 miles down the road and one of the straps broke and my beautiful bike fell over on the trailer. I called Blade at Texas Harley and he brought some new straps to us and we strapped it back down and went back to the dealership to get it checked out. Everything was fine and we were back on the road with our much better quality straps.
I have since taken the riders course and am riding my own and having a blast! Texas Harley is the best!
Much appreciation to Blade for taking the time out his day, that he could have been selling bikes to bring us the straps and follow us back to the dealership....talk about service after the sale! We can't say how appreciative we are to Blade for everything.
We will definiteley purchase our future Harleys from Texas Harley!"
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By: Lisa Longview,TX
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"The service we received starting with being greeted by our when we walked in the door through the whole process of purchasing a new bike and having it converted to a trike was amazing. If my nursing staff could give customer service the way all the staff at Texas Harley did, I would never have unhappy patients or families. After the purchase of our new Harley we were taken from department to department and introduced to staff working there. In a day of hurry and get the customer out, Texas Harley Davidson is in a class by themselves - FIRST CLASS SERVICE. Thanks so much for making our exciting experience even more memorable. We live less that a mile from FW Harley Davidson but will continue to drive to Texas Harley Davidson for all of our Harley needs & wants. You are all awesome. P.S. A special thanks to Carl for being so patient with Robert - He Rocks"
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By: Suzanne and Robert fort worth,TX
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"I've been riding for over 30 years and just bought my first Harley 3 weeks ago, a 2009 Ultra Classic. I dealt with Carl for my purchase and he was excellent. I enjoyed dealing with him, he walked me thorugh the entire process and took all the time I needed to make sure I ended up with what I wanted. I have been back several times just to visit and purchase accessories. The entire team at Texas Harley treated me like I was a member of the family. It was a great experience and I'm happy I bought from them. In fact, my daughter went and visited Carl 3 days after I picked up the Ultra and she came home with a new Sportster! We are both happy with our bikes and look forward to many miles of fun! Thank you Texas Harley. Mark 4/17/09"
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By: Mark D Keller,TX
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"Carl, THANK YOU So Much for Making Shauna's & I buying experiance an AWESOME ONE!!! You found the Bike for me!!! I Can't begin to tell you how much "I LOVE THE BIKE" & & it feels great too be back on a BIG Bike again. We have so much more room.Please tell The guys in service Thank you so much for Pulling it out of the Crate so we could see it. Tell Beverly & Bill Thank you for taking great care of us along with Serena. I will definitly try to send business your way. Let Don know he is got a Great crew of employees!!!! Thanks again to everyone!!!!"
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By: Lindy North Richland Hills,TX
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"Good place to shop. "
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By: Anonymous Saginaw,TX
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"I took my Ultra in for the 15K service on 11/3/08 and arrived before the service department opened. I stood around and talked with other folks in the parking lot but once 8 a.m. rolled around, the doors were opened and Mike Harvey came out to greet me with a clipboard in hand to see how he could help me. I am selling my bike and wanted to get the 15K service done for the new owner. I also had a question about how to transfer the extended warranty to the new owner. Instead of Mike stating he didn't know what I needed to do or refering me to the sales department like I expected, Mike got on the phone and called the HD contract department and explained to the other person what I wanted to do. He put me on the phone to speak with the warranty rep who told me everything I needed to do. The service of the bike was finished early and the work was excellent. I am a member of a customer service committee for the City of Dallas and I've always felt it is easy to recognize good customer service because it is rare in today's world. In Mike's case it was outstanding! I also phoned Bill in parts on 11/6/08 to ask for a copy of an invoice. He quickly pulled up my name in the computer and printed out the receipt showing my past purchases. I asked him if he could fax it to me and he had it on my desk within 5 minutes. He was very friendly to deal with also. I think the fact that I was treated this well by two different facets of your dealership speaks about the quality customer service that your employees exhibit. I will certainly return to Texas Harley-Davidson when I'm ready for a new bike. Thanks again."
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By: Anonymous Colleyville,TX
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"Two weeks ago while stopped for gas at the station on Euless Main/183, the cluth failed. I was at a loss of what to do. I called the sevice department and was told they would send a truck down to bring my bike back. In a little over an hour, they had found the problem, repaired it, and I was on my way.
I was impressed with the quick responce, personal attention,understanding of my situation; and all in very friendly, professional atmosphere.
Kyle, and team, did a great job.
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By: Don Keller,TX
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"I bought a 1999 FLSTC on your dealer showroom 4/25/08,Craig was my saleperson and was great, as were the rest of the team finalizing the transaction. The bike started having intermittent ignition issues the second week after purchase, I called Mike and scheduled a appointment for Satuday at 11:00 and dropped the bike off. When I called that afternoon at 5:00 my bike was not set up with a service order or looked at! This was a holiday weekend so I called back the following Tuesday ~ no one had looked at the bike...so after two weeks of my follow up calls as I had never recieved any status call from the dealer? I was informed the bike was ready to be picked up. I picked it up and it exhibited the same problem just 20 minutes into the ride home. The dealer put in a new coil...I had initially informed Kyle the back cylinder was loosing spark after the bike warmed up...and it had to be driven conistently on the freeway to show this. I had asked that the coil and module both Crane HI 4 to be changed after the two week wait. My bike has now been at the dealer service department for three weeks...I bought it six weeks ago from them and I'm still waiting on a Crane HI 4 module. I was informed it was ordered from Drag Specialties and coming from Wisconsin. I would think this could have been shipped Fed EX or UPS overnight priority so I the cusotmer could have my bike back, however I will now wait until next week and hopefully pick it up. I was very happy with the initial purchase, however the seeminly lack of interest or reponse to the customer from the service department has turned this into something other than pleasant. I supply goods and service all over N.America and can have damn near anything anywhere if the price and need mandate. I'll look seriously into changing the remainder of the service contract to Longhorn Harley that's around the corner. "
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By: Dav id Mansfield,TX
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"Most painless purchase I have made in years. Carl was straight-up with the deal. I was back 24 hours later ready to get more gear... large, great selection.. good job."
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By: Steve Fort Worth ,TX
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"Your team is one of the best sales teams i have every seen thay knew just what i was looking for and was not to busy to anwser my qustions i had about a bike, man thay are on the ball when it comes to helping a person looking for a nice ride, your dealership is a top place to buy a guys toys at are anything a guy needs for his harley.. Sales person Carl Cinicolo. Is vary good at what he does he put me on a bike when the sale was done he help me load the bike and made sure things was done right this is a good man to have on your team , Thks Carl - not only that but all the team in ( insurance and finance)the ladies was great too / Texas Harley Davison is the best in Texas . Mark Corsicana Tx "
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By: Mark Corsicana,TX
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"i purchased my road king at your dealership, and had great luck with the financing department and sales. great people to work with so far. i have had no problems yet, and if i do, i feel sure that i will be treated great just like when purchasing the bike. keep up the good work, John"
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By: john gatesville,TX
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"Brian Cambell was my salesman and he did a good job on getting me the kind of bike that I like."
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By: Bridgitt Forney,TX
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"JAMES WAS GREAT GOT ME RIGHT IN AND ON MY SOFTAIL CUSTOM.."
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By: KEVIN LEWISVILLE,TX
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By: Anonymous Bedford, Texas ,XX
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"I ride an 04 Softail standard, and my ol'lady rides a 650 V-star. We're looking to upgrade hers to a Street Bob. We went to another Harley dealer in Ft. worth, but they acted like we were imposing on them, then they pressured us to purchase a bike before we were ready. We've since found out that many of their prices were inflated, and the staff ignored us for the most part, no one really seemed to have any of the answers we needed...so we left dissatisfied. I have three dealerships in range. Red River Harley in Witchita Falls, Ft Worth harley, and Texas Harley.
We decided to come look at your store mostly because we needed to buy some Christmas presents for my sister in law. When we got there, we were greeted at the door with a smile and a handshake, and even though we told the sales rep. (Robert Haggard) that we were just looking for a bike to purchase three to six months from now, he was attentive, helpful, and took time to talk to us about the bikes, the purchase, and he was knowledgable friendly, and not pushy. He showed us some good deals with better pricing than the other dealership.
Later as we were having difficulty finding merchandise we needed, the sales staff from clothing and accessories stayed with us, constantly helping us with a friendly smile and a helpful attitude. They all seemed happy and pleased to be able to help. Beverly really helped my ol'lady a lot and the overall fantastic service, friendly and knowledgable staff has settled it for us. When we are ready, a few months from now, we are getting the Street Bob from you and once we've done that, both her and I are joining your local HOG chapter. (I'm already a national member) Texas Harley is where we are going for all of our needs from now on. Thanx for an excellent staff!"
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By: Steven Mineral Wells,TX
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"I'm new to the area and came in to check out your store. We called from our hotel and got directions from Stacey when we arrived she introduced herself and invited us to have a hotdog while we browsed around. She talked to us like she had known us forever, she and Linda are GREAT and we'll definitely be back soon!! KEEP UP THE GOOD WORK!!
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By: Anonymous North Richland Hills,TX
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"I am new to the area and have visited 3 Harley dealers in the area. Yours is by far the friendliest, most efficient of the 3. I recently joined your HOG and from the web site calendar & pictures, it far exceeds the others! I'm looking forward to riding with you! Most recently Dusty was especially helpful. Y'all are THE best. Keep it up!!"
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By: John Roanoke,TX
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"Brian was my salesman and he was knowledgeable and took good care of us, even on a busy saturday. Thanks Dude! "
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By: Mike Ft.Worth,TX
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"From the time I called Frank, your salesman, worked with me 100%.The first evening we where there till 8 at night picking the bike for me and making finacining work.From sales to finace, they listened to my needs and where not the pushy type.My friend at work, Allen Foster, (aka.Stonewall) in the past month just purchase a 07 fatboy and liked his dealings with y'all and I bought a 100 anniversary 03 fatboy and my dealings where 100% satisfaction.Oh, and your service dept. took care of 1 little issue i had with awesome communication from checking the bike out to ordering the part,calling me to let me know the part is in and then working with me to find the best time for me to bring it in.Not sure the guys name at service but he is younger longer hair at the service desk (Andrew).He was very helpful and has good communication skills.
To the end of all this is a 10star dealership.
See all you soon! your friend, Michael....."
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By: michael arlington,TX
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"Texas Harley sales team is the best I have had the priviledge of ever knowing.........They let me do my own thinking instead of trying to steer me into what most salesmen want to sell.
Kyle in service has been EXTREMELY instrumental through any and every detail I have had with the purchase of the used springer softail.
hats off to you guys....your the best in the business"
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By: Lynn Fort Worth,TX
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"After riding for over 20 years I decided that this purchase It was going to be a Harley. I went to several other dealerships and I have to tell you I was going to deep Six the idea because of 1.Rude salesman : at 2 dealerships My Wife and I waited for over 10 mins before we had to go GET a salesman to help us. And even then they werent very helpfull or knowledgable about thier product or even how it compares to other " metric " bikes. 2. Fake pricing - One dealership was offering $500 off the bikes and some money off on accessories. Then after a closer look at the price tag the final out the door price was jacked up to compensate for the Offer! Well i figure this dealership was on the way home so we should atleast give it a shot. Im glad we did! As soon as I walked in the door ( Thursday ) I was greeted and asked how I could be helped. Ronnie was a great help in helping me determine what Bike I was best suited for. He explained every detail of the bikes, and also helped me compare the Harleys to other Manufactors Models.Hats off to Ronnie for treating me fairly and putting up with my hour long question session! I was most Impressed that the Salesman ,Mechanics , and The Parts - Accessories people ride Thier own Harleys.The tour of the dealership and being able to meet everyone after my purchase was awesome. I came back 2 weeks later to buy a windshield and they still remembered my name. Impressive!! Thanks again for a wonderful buying experience. I will be returning for all future Buys thats for sure."
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By: Andrew Keller,TX
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"I was considering getting back into riding a Harley again or doing a new Vette. I looked at both and decided a Harley was my ticket. The entire Texas Harley staff gave me the first class treatment. I was introduced to all department managers. Told about the great DFW local HOG chapter and given tips on insurance. I never have been treated like this at any car dealer. No wonder I bought a new Harley. The entire experience was great. But when I think about it I guess if your going to ride the best you should expect the best. Thanks Texas Harley for bringing new meaning to what a full service dealer is all about. "
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By: Bruce Hurst,TX
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"I had previously came in last year looking at Harley's. I had told the salesman (Buc) that I was just trying to figure out what I wanted and that I wasn't able to buy anything in the near future but he was still very helpful just as if I was ready to spend 30 or 40k on a bike that day. There are two Harley dealerships actually closer to me and I pass one on a daily basis on the way to work but around the same time I had initialy came in your store I had went to theres and it was if I was bothering them.
Now when it was actually time for me to buy a bike we made out trip back to your store and met James who was just as helpful as Buc had been last year, this is why when I finally decided to buy a Harley that I chose to return to the ones that were actually helpful.
Thank you for the wonderful experience and I look forward to a long lasting realationship."
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By: Rob Flower Mound,TX
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"I am a totally satisfied customer. I bought a new FLHRCI in late 2004. One year later I'm still recognized and greeted by the sales staff. Financing and insurance was painless, competitive, and quick. The Service department bottom line is that everything was done on time, and right the first time. The parts folks have been helpful for all those things I have to have, offering recommendations as needed and even on occassion calling on stock at other dealerships. It was 20 years since I've been on a bike, but every question that came up throughout the process was respectfully addressed to my satisfaction. Texas Harley is MY dealership from here on out. "
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By: Michael Roanoke,TX
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